Terms of service

Last update: 27 Jan 2025

We welcome you to mestore. By using the websites, mobile applications, products, content or services of mestore (hereinafter "Platform"), you agree to comply with the rules set forth in these terms of service ("Terms").

These Terms apply to our entire Platform. By accepting, you confirm that you are of legal age, understand the rules, and have the authority to accept them, either personally or as an authorized representative of a company (if applicable). If you do not agree to these Terms, you may not use our services.

The terms used in this terms of service have the same meanings as in the Privacy policy , unless otherwise defined in this terms of service.

1. User requirements and registration

To use the Platform, it is necessary to meet certain requirements.

  • Age:
    • You must be over 18 years of age to use the Platform independently.
    • Minors under 18 years of age and at least 13 years of age can do so under the supervision of an adult.
    • Children under 13 years of age are not allowed to use the Platform.
  • Geographic and legal restrictions. You may not use the Platform if you live in a country with trade restrictions or if you are on a list of prohibited persons or entities.
  • Account creation:
    • When creating an account, you must provide accurate and up-to-date personal information.
    • You are responsible for the activity on your account and must protect your access data.
    • You cannot share your account with other people or use false information.
  • Connection with social networks:
    • You can link your account with your social networks to facilitate registration and login.
    • By doing so, you authorize the Platform to access certain public information in your profile.
    • mestore is not responsible for the content shared on your social networks.
2. Rules and restrictions

You agree to use the Platform only for your own benefit and in accordance with these Terms, the Policies and applicable laws. If the law prohibits the use of the Platform, you are not authorized to use them. We are not responsible for its illegal use.

You are responsible for all activities on your account. You must keep your account and password secure and not share them. Please notify us immediately if there is any unauthorized use of your account.

You should not create multiple accounts.

The promotions available on the Platform may have different rules. If there is a conflict between the rules of a promotion and these Terms, the rules of the promotion take precedence.

By using the Platform, you agree not to take any action that may:

  • Infringe the rights of others, including intellectual property rights;
  • Violate these Terms, Policies or the law;
  • Engage in illegal, harmful, or deceptive conduct;
  • Circumvent these Terms or the promotion rules;
  • Send unauthorized advertising;
  • Collect information from other users;
  • Damage your account security;
  • Obtain security information from other users;
  • Impersonate or misrepresent your identity;
  • Interfere with computer networks;
  • Send spam;
  • Compromise the security of the Platform;
  • Copy content without permission;
  • Decompile or access source code;
  • Buy or sell products illegally;
  • Abuse, adulterate or interfere with promotions;
  • Allow or help others to violate these rules.

If you violate any of these points, we may:

  • Reject all Activity from your account;
  • Cancel your purchases;
  • Cancel your rewards;
  • Suspend or terminate your access to the Platform.

If we detect a violation, we may investigate it and cooperate with legal authorities if we believe criminal activity has occurred. We reserve the right to disclose information about the Platform as necessary or appropriate.

3. Privacy

Our Privacy policy ("Policy"), explains how we collect and use your personal information. By using the Platform, you agree that we may handle your information as described in our Privacy Policy. This Policy forms part of these Terms.

4. Communications

You agree to receive communications from us in electronic forms such as emails, text messages and push notifications. You acknowledge that when using the Platform, your wireless service provider may charge you additional fees. You further agree that the terms provided electronically are legally valid.

You also agree that we may contact you by email or telephone for various purposes, such as account notifications, resolving problems, collecting debts, and sending promotional messages.

If you wish to receive marketing messages via text message, you can consent and register to do so. You can unsubscribe at any time by replying "STOP" to the message. If you choose not to receive marketing emails, you can unsubscribe by following the options in the email.

All communications with you may be monitored and stored for quality control and protection of interests. If required by law, we will request your consent for this processing.

5. Account activity

Account activity ("Activity") refers to everything you post, upload, share, send, store or provide through the Platform. This includes suggestions, comments, reviews, ratings, photos, videos and other materials that other users can view. Your Activity may not contain nudity, violence or material that is sexually explicit or offensive in our discretion.

With respect to your account activity, you grant us a global, royalty-free, perpetual, irrevocable, non-exclusive, transferable and sublicensable right to use and modify your Activity as necessary to operate and promote all products and services on the Platform.

You acknowledge that your Activity is not confidential and agree that we may use it without restriction or compensation.

You warrant that you have all rights to your account activity and that its use will not infringe the rights of third parties.

We do not endorse the Activity of any account and are not responsible for it. Activities are expected to be truthful and to indicate whether they have been sponsored. We are under no obligation to review Activities, although we may do so and remove them if we deem necessary.

6. Intellectual property

You agree that all materials such as text, graphics, data, articles, photos, images, illustrations, and all Account Activity on the Platform (collectively, "Content"), are protected by copyright and other laws. You agree not to copy, modify or use this Content without the permission of the owner.

We respect intellectual property rights and may remove Content that infringes those rights and terminate the accounts of infringers. If you notice any potentially infringing content, please contact us so we can take appropriate action.

You agree that we own or license the Platform and you may not modify, transmit, reproduce, sell or otherwise exploit it, not to participate in the transfer or sale of these and not to create derivative works based on them except as indicated in this section 6.

We grant you a limited license to use the Platform on a personal, non-commercial basis as long as you comply with these Terms of service.

You may not use information on the Platform for commercial benefit without our permission. You may not contact other users for employment or purposes unrelated to mestore. If you do so, we may refuse service, terminate your accounts, or cancel your orders at our discretion.

7. Third Party Responsibilities and Risks

You acknowledge that you are responsible for the Content that you post or transmit through the Platform. We assume no responsibility for errors, omissions or inaccuracies in the Content, nor are we obligated to review or monitor it.

We do not guarantee the identity of the users with whom you interact. Additionally, you are responsible for the Content you contribute to the Platform and you warrant that you have the rights to do so.

The Platform may contain links to third-party websites or services that we do not control. We are not responsible for the content or practices of these sites and recommend that you read their Terms of service and Privacy policies.

Your interactions with other users are solely between you and them, and we recommend doing your research or seeking professional advice before interacting. We are not responsible for any loss or damage arising from these interactions.

Arranging the sale of published promotions or the payment of fees to third parties outside the context of mestore in order to avoid payment on the Platform constitutes a material breach of these Terms.

8. Exemption

We disclaim all liability for disputes between users of the Platform. We are not required to participate in these disputes. You release us from all claims and damages related thereto.

By accepting this waiver, you expressly waive all protections (whether statutory or otherwise) that would limit the coverage of this waiver to only those claims that you may know or suspect exist in your favor.

9. Shopping

It is your responsibility to read the product listing before making a purchase. By confirming your purchase, you agree to pay fees, taxes, shipping costs and other related amounts. You also acknowledge that you may have to pay import taxes and fees upon receipt of the package. Any additional customs charges must be covered by you. Ownership of the product transfers to you upon delivery to the delivery person. You must comply with the laws of your country when receiving products. We are not responsible for delays or customs problems due to non-payment.

Although we try to provide accurate information, errors in pricing or descriptions may occur. We reserve the right to correct errors and cancel or modify orders if information is incorrect at any time. You should not rely solely on the list price to make purchasing decisions. If comparing prices is important, you should do so before purchasing.

Please review all product descriptions and restrictions before ordering. If you have any special needs, it is your responsibility to inform the store or seller of the product before placing your order.

We make efforts to ensure that product colors appear accurate, but we do not guarantee that they will be accurate on your monitor.

The products comply with the purchase if they are as described, are suitable for normal use and are of expected quality.

You must provide accurate information for a valid payment method. By providing this information, you authorize us to charge you for the products purchased, costs related to taxes, commissions or other services subscribed to on the Platform. Payments are non-refundable unless otherwise stated. We may suspend your transaction for suspected fraud or other reasons.

Payment processors may charge fees for purchases through the Platform, which will be disclosed. You must provide accurate information for payment processing.

Your payment obligations are fulfilled once payment of the agreed price is received.

10. Refunds, exchanges and other related services

We assist you with Customer Service, including payments, returns, refunds and other areas related to your product purchase.

Depending on the product and depending on the seller, you may have the right to return or refund products purchased on the Platform. For more information, visit this link and follow the instructions to request your refund. The refund may not cover customs duties, taxes, or return shipping costs.

11. Rewards

You may receive credits, coupons, money, gifts or other types of rewards when using the Platform. Some rewards are for discounts only and cannot be redeemed for money unless required by law.

12. End of our relationship

You may stop using the Platform at any time. We may also terminate or suspend your use of the Platform or your account for any reason, at our discretion, including breach of these Terms. You agree that we have the exclusive right to decide whether you are violating the restrictions of these Terms. After termination or suspension, these Terms will remain applicable and any unpaid amounts will be due.

If your account is terminated, all Content and associated rewards will be destroyed and terminated. You should try to use the remaining rewards before cancellation.

The provisions of the Terms that shall survive termination of these Terms, including, without limitation, ownership provisions, warranty disclaimers and limitations of liability.

13. Warranty Disclaimer

All representations or warranties relating to the services and products offered or purchased, including quality, performance, reliability and merchantability, are disclaimed. These warranties are hereby excluded and no communication shall create additional warranties. No statements are made regarding product suggestions or recommendations. This section does not affect the return and refund policy.

Both the use of the Platform and the offer and acquisition of products is under your own responsibility and are offered. "as is" and "as available", without guarantees of any kind.

You acknowledge and agree that mestore is not responsible for the conduct of third parties, and the risk of damage from such third parties is the user's responsibility. No warranties are made regarding third party products or services.

You agree that you assume full responsibility for your use of the Platform and your interactions with other users. Information sent or received may not be secure and may be intercepted by unauthorized parties. We are not responsible for any loss or damage to your property or data.

If you rely on any data or information obtained from the Platform, you do so at your own risk and you are responsible for any resulting damage or loss.

14. Limitation of liability

Under applicable law, mestore and its parties shall not be liable to you or any third party for any indirect, incidental or consequential damages arising from the use of the Platform. This includes, but is not limited to, damages due to loss of data, business interruptions or systems failures. The limitation does not apply to death or injury caused by our gross negligence or fraud.

This notice applies to any damage or personal injury that may arise from performance failures, errors, interruptions, or unauthorized access to data, as well as any tangible or intangible loss.

You acknowledge and accept that mestore will not be responsible for defamatory, offensive or illegal conduct of users on the Platform.

The maximum liability will not exceed the greater of the amount paid in the month prior to the event causing the liability, USD 99, or the legally imposed fine. This does not apply to death or injury caused by gross negligence or fraud on our part, and does not waive the obligation to prove actual damages.

Some jurisdictions do not allow exclusions of certain damages or implied warranties, which may give you additional rights.

The limitations on damages set forth above are essential to the agreement between you and mestore.

15. Compensation

To the maximum extent permitted by applicable law, you agree to indemnify and hold us harmless from and against any and all claims, liabilities, damages, losses and expenses (including reasonable attorneys' fees) related to:

  • Your use of the Platform, including the Activity of the users or actions of a third party using your account;
  • Your violation of these Terms;
  • The violation of third party rights; Or
  • violation of applicable laws.

In any of the aforementioned cases, we will attempt to notify you of any claim through your account information.

We reserve the right to assume the defense of any matter subject to indemnification by you, and you will cooperate with us.

The provisions of this section will survive termination of your account or your access to the Platform.

16. App stores
  • Platform License. If you comply with the Terms, you are given a limited, non-exclusive, revocable license to download, install and use the Platform on a device belonging to you. Apps downloaded from the Apple App Store can only be used on Apple products running iOS. If you obtain the app from the Google Play Store, you may have additional rights regarding volume purchasing or sharing within your family, as set forth by Apple or Google.
  • App stores. The availability of the Platform depends on the store from which you downloaded the application. The Terms are an agreement between you and us, not the store. We are in charge of the Platform and its content. You must have access to a wireless network and pay applicable fees. You agree to comply with the Terms imposed by the store and these in turn favor the store as a beneficiary so they will have the right to demand compliance.
  • Access to the Platform and download from the Apple App Store. The following applies to any App Store-provided Platform that is accessed or downloaded from the Apple App Store:
    • You acknowledge and agree that the Terms are concluded solely between you and us, not with Apple, and we are responsible for the Platform provided by the App Store and its content. Use of the Platform provided by the App Store must comply with the App Store Terms of Service.
    • You acknowledge that Apple has no obligation to provide any maintenance and support services in connection with the Platform provided by the App Store.
    • If the Platform provided by the App Store fails to conform to any warranty, you may notify Apple, who will refund the cost of your purchase. To the maximum extent permitted by law, Apple will have no further warranty obligations with respect to this Platform.
    • Apple will not be deemed to address any claims by you or any third party relating to the Platform provided by the App Store or its use, including product liability or failure to comply with legal requirements.
    • You acknowledge that if the App provided by the App Store is claimed to infringe intellectual property rights, we, not Apple, will be responsible for investigating and resolving any such claim.
    • You acknowledge and agree that Apple and its subsidiaries are third party beneficiaries of the Terms and will have the right to enforce the Terms in connection with the license of the Platform provided by the App Store.
    • You must comply with all applicable third-party terms of agreement when using the Platform provided by the App Store.
17. General provisions
  • Assignment. You may not assign, delegate or transfer these Terms, or your rights or obligations, to any other person without our prior written consent. Any attempted assignment in violation of the foregoing will be void. We may transfer these Terms to any other person without your consent.
  • Force Majeure. We will not be liable for delays or non-performance due to causes beyond our control, such as acts of God, war, terrorism, riots, embargoes, fires, floods, pandemics, strikes or shortages of resources.
  • Choice of applicable law. These Terms and any dispute between you and us will be governed by the laws of the State of New York and the federal laws of the United States, pursuant to the Federal Arbitration Act. The United Nations Convention on International Sales Contracts does not apply.
  • Exclusive jurisdiction. Any dispute between you and us that is not subject to arbitration will be resolved exclusively by a court in Peru. You agree to the jurisdiction of such courts.
  • Notification. You acknowledge that we may send you email notifications to the address you provided to us, and it is your responsibility to keep it updated. You may notify us at info.mestore.app@gmail.com
  • Export control. You agree to use the Platform and services in accordance with the export laws of the United States. You will not export products to embargoed countries or to persons on restricted lists. You represent that you are not located in an embargoed country and that you are not on any prohibited party list.
  • Resignation. Failure to respond to an infringement does not mean that we renounce acting on future infringements.
  • Divisibility. If any provision of these Terms is unenforceable, it will be limited so that the remainder remain in effect.
  • Third Party Beneficiaries. No third party beneficiaries are provided for in these Terms.
  • Complete agreement. These Terms constitute the entire agreement between the parties and supersede prior discussions.
  • Translation. Translated versions are for reference only; The Spanish version will prevail.
18. Arbitration agreement

Please read this section 18 ("Arbitration agreement") carefully. It contains rules about how disputes between you and us will be resolved. Includes a binding and final arbitration agreement, plus waiver of class actions and jury trials. You may have additional rights under the law.

  • Applicability of the Arbitration Agreement. Subject to the terms of this Arbitration Agreement, you and we agree that any dispute, claim or disagreement relating to your access or use of the Platform, communications received, products sold or the Terms, including disputes prior to the entry into force of the Terms, will be resolved through binding arbitration in Spanish, not in court. The exceptions are that claims can be asserted in small claims court and seek equitable relief for infringement of intellectual property rights. Disputes prior to the existence of this latest version of the Terms are also included.
  • Informal Dispute Resolution. There may be situations where there is a Dispute between you and us. In such cases, we promise to work together to find a reasonable solution. We both agree that attempting to resolve Disputes informally can lead to a quick, low-cost, and mutually beneficial resolution. Therefore, before initiating arbitration or a small claims court action, we will meet in person, by telephone, or by video conference to attempt to resolve the Dispute informally, called an "Informal Dispute Resolution Conference". If you have a lawyer, they can participate, but you must also participate.
  • Waiver of jury trial. You and we hereby waive litigation in court and request a trial by judge or jury. We elect to resolve disputes through arbitration, except as specified in section 18 "Applicability of the Arbitration Agreement". There is no judge or jury in arbitration, and review of an award is very limited.
  • Waiver of class action and other non-individualized compensation. You and we agree that, except as specified in section 18 "Batch Arbitrage", each of us may bring claims against the other only on an individual basis and not on a class basis. The parties waive all rights to bring disputes in class or representative action. Only individual set-offs are allowed and disputes from multiple clients cannot be consolidated. The arbitrator may award relief in favor of the individual party seeking relief, to the extent necessary. If the limitations are found to be invalid in a final decision, that claim will be severed from arbitration and may be litigated in the specified courts. All other disputes will be submitted to arbitration or litigation in small claims court. This does not prevent the conciliation of collective claims.
  • Rules and forum. The Terms provide that this arbitration agreement will be governed by the Federal Arbitration Act, 9 U.S.C. If a dispute is not resolved within 60 days of written notice, either party may request binding arbitration. This arbitration will be administered by the American Arbitration Association ("AAA") and will take place at the applicant's residence or in New York. In the event that the AAA is not available, the parties will choose an alternative forum.
    If the parties are unable to resolve the dispute informally, the party initiating arbitration must send a written notice of Arbitration describing the claim and evidence of compliance with the informal process. This notice must include contact information, a statement of the claims and basis, a description of the relief sought, along with proof of payment of any administrative fees. If you are represented by an attorney, the notification must include the attorney's details, who will have to certify that the notification is properly filed. The arbitration will be conducted in the county of the applicant, and the arbitrator may facilitate a reasonable exchange of information. Arbitration documents and materials will be confidential, shared only with advisors who also agree to maintain confidentiality. Additionally, any settlement offer will not be disclosed to the arbitrator until a final decision is made.
  • Referee. The arbitrator will be a retired judge or attorney licensed in New York, chosen by the parties from the AAA's list of consumer dispute arbitrators. If there is no agreement within 35 days of written notice of Arbitration, the AAA will appoint the arbitrator in accordance with its rules.
  • Arbitrator authority. The arbitrator shall have exclusive authority to resolve any Dispute related to the Arbitration Agreement, except in certain cases. These exceptions include:
    • All Disputes arising out of or relating to section 18 "Waiver of class action and other non-individualized compensation" will be resolved by a court of competent jurisdiction;
    • Disputes regarding the payment of arbitration fees, which will also be resolved by a court;
    • Disputes over compliance with conditions precedent to arbitration, which will be heard by a court; And
    • disputes over which version of the Agreement is in effect, which will be decided by a court. The arbitration will not be combined with other cases. The arbitrator may grant remedies and will issue a written award that will be final and binding. The judgment may be entered in a competent court.
  • Attorneys' fees and costs. The parties must pay their own attorneys' fees and costs in the arbitration, unless the arbitrator finds that the dispute or relief sought was frivolous or improperly presented. If a court is needed to compel arbitration, the party obtaining an order may charge the other party for its legal fees and costs. In addition, the prevailing party in a court action over compliance with conditions precedent to arbitration is entitled to recover reasonable costs and fees.
  • Batch Arbitrage. To improve the management and resolution of arbitrations, it is agreed that if there are twenty-five (25) or more similar Arbitration notices against us by the same law firm within thirty (30) days, the AAA (1) Will handle the claims in batches of 100 notifications or in a single batch if less than 100; (2) Appoint an arbitrator for each lot; (3) Will manage the lots at the same time; And (4) resolve each lot as a single consolidated arbitration with filing and administrative fees, a trial schedule and a hearing at a location of the arbitrator's choosing. The awards of one lot will not affect future ones.
    The parties agree that notices are "similar" if they arise from the same event and address the same legal issues. If there is disagreement about the Batch Arbitration process, the AAA will be informed, who will appoint an independent arbitrator to decide its applicability. The fees of this arbitrator will be covered by us. Both parties agree to collaborate with the AAA in its implementation, including rates and measures to reduce time and costs, such as appointing a special expert and adopting an accelerated schedule. This provision does not authorize class or mass arbitration actions.
  • 30-day right to choose not to participate. You have the right to opt out of the Arbitration Agreement by sending written notice to the email address info.mestore.app@gmail.com within thirty (30) days after becoming bound by this Agreement. The notification must include your name, address, email used for your account, and a clear statement of your decision. If you opt out, the other terms will remain in effect and will not affect any other current or future arbitration agreements with us.
  • Nullity and expiration. Except as provided in section 18 "Batch Arbitrage", if any part of this Arbitration Agreement is found invalid, that part will be severed and the remainder of the Agreement will continue in effect. If section 18 "Batch Arbitrage" is found to be invalid, the entire Arbitration Agreement will be of no effect. Any dispute must be initiated by arbitration within the applicable statute of limitations. All statutes of limitations will be applied as in a court.
  • Modification. Notwithstanding any provision in the Terms to the contrary, if we make a material change to the Arbitration Agreement, we will notify you. If you do not reject the change within 30 days by writing to us at the email address info.mestore.app@gmail.com , your continued use of the Platform means that you accept the changes. The changes do not give you a new opportunity to opt out of the Arbitration Agreement. If you reject a change and were already obligated to arbitrate Disputes, all communications and products related to the Platform will remain in effect. We will honor any valid opt-out choices you made in previous versions of the Terms.
19. Changes to terms of service

We may update our terms of service from time to time. Therefore, we recommend that you check this page periodically for any changes. We will notify you of any changes by posting the new terms of service on this page. These changes will be effective immediately after they are posted on this page.

20. Contact

If you have any questions or suggestions about our terms of service, please do not hesitate to contact Us .