How can we help you?

My account on mestore

Payment methods

Home delivery

Problem with the Product

Return & Refund

Guarantees and assurances

Frequently asked questions

How do I register in mestore?

1. Go to the Signing up
2. Enter the requested information.

Remember that you can also use your Google account or your Twitter account to register.

1. Go to the Sign in
2. Choose one of the options.

Forgot your password?

1. Go to the Restore Password
2. Enter your email address in the form.

You will receive an email with a link where you can update your password.

How do I change my password?

In order to change your password you must be authenticated and go to this link Change my password

(This option is only available for registered users with email and password)

If you are not authenticated and do not remember your password, go to the section Forgot your password?

Can I edit my personal data?

Yes, here is the link where you can do it.

Edit my personal data

What are the payment methods available?

We accept Visa, Mastercard, American Express and Diners Club payment methods. However, remember that there are Stores that provide cash on delivery (COD) as a payment method.

Can I pay by electronic transfer?

Yes, upon receiving your order, the carrier will provide you with the bank details for the transfer according to your country. This option is only available for orders made with the cash on delivery (COD) payment method.

What are the delivery times for home delivery?

Deliveries are made from Monday to Friday, between 9:00 a.m. and 9:00 p.m. You can review the scheduled date and time when purchasing in the store. If you need to choose a specific date or time, we have special alternatives Shipping methods, are optional and are only available for some cities in the country, these alternatives can be reviewed at the time of purchase. If the purchase order includes more than one product, they could arrive in separate shipments.

How can I track the dispatch of my order?

There are three options:

1. You can find out the status of your order through the link we sent to your email at the time of your purchase.
2. Check your Purchases history , you can use the filters in the table to locate the order faster.
3. Go to the Track my order and enter the order ID in the form.

My home delivery has not arrived, what should I do?

Check if the scheduled delivery date is still within the deadline, you can verify this in the details of your purchase order. If it is outside the deadline, please check your email and validate if you received any notification, if not the If so, you can write to us on WhatsApp at +56954419705 Monday to Friday from 9:00 a.m. to 9:00 p.m..

I received my purchase order but it is not what I ordered, it arrived damaged or incomplete, what should I do?

If you are still with the carrier, you must return the product with it, express the reason for your disagreement and include your signature in the carrier's application. Likewise, if you have already received the product, you must write to us at WhatsApp +56954419705 Monday to Friday from 9:00 a.m. to 9:00 p.m. as soon as possible and always within the stipulated deadlines. Please note that the deadlines for returns and/or exchanges vary depending on the type of product, up to 30 calendar days from receipt. We will look for a solution with the Store where you made the purchase and we will contact you to coordinate the new shipment if applicable. For more details, check the Terms of Service .

I regretted my purchase, can I return or exchange the product?

Yes, you can return or exchange the product, within a period that varies depending on the type of product, up to 30 calendar days from receipt, as long as the product is new, without damage attributable to the customer, complete, with its labels and original packaging. We will manage the return of your money through the payment method with which you made the purchase, if it was in cash our executives will provide you with the available options. For more details, review the Terms of Service .

Where should I make the request for a return or exchange of product?

Contact via WhatsApp with the Store that supplies the product indicating your request.

You will find the store's WhatsApp button on the Product Details page.

If you have not been able to establish contact with the Store, write to us at the WhatsApp +56954419705 Monday to Friday from 9:00 a.m. to 9:00 p.m..

I need to make the warranty valid, who should I contact?